Latimer Lee Solicitors
Family-run law firm
Latimer Lee is an established family-run law firm that has been serving clients across Greater Manchester for more than 60 years. Built on a reputation for providing trusted, client-focused legal services, the firm has grown steadily while maintaining the personal approach that has been central to its success for generations.
As the business expanded and opened five offices across the region, Latimer Lee remained committed to delivering a consistent, high-quality experience for clients while investing in the technology and processes needed to support its continued growth.
Latimer Lee’s Challenge
As Latimer Lee continued to expand across multiple offices, the firm recognised the need to bring its teams and processes together within a single practice management platform. Operating across different departments and locations, the firm wanted greater consistency, improved visibility, and stronger quality control while maintaining the high standard of service clients had come to expect.
To support its next phase of growth, Latimer Lee sought a modern solution that could improve workflows, support collaboration between teams, and create a more connected way of working across the business. The firm adopted a phased implementation strategy, beginning with its Family Law department before rolling the system out more widely across the practice.
Solution
Latimer Lee chose a phased implementation approach, allowing each department to transition to Hoowla at a pace that suited the firm’s operational needs. The rollout began with the Family Law team, enabling the firm to introduce new processes gradually while maintaining continuity of service for clients.
Working closely with Latimer Lee, Hoowla tailored the onboarding process to each department’s specific requirements. Comprehensive training was provided for staff throughout the implementation, ensuring teams could confidently adopt the new platform and make the most of its capabilities from day one.
As additional departments are onboarded, the firm gains access to a growing range of tools including workflow automation, document generation, client portals, electronic signatures, reporting, and integrations designed to simplify day-to-day operations. For the firm’s real estate team, this includes specialist functionality such as title registry integrations, digital onboarding, and secure client communication tools.
By taking a phased approach rather than a single firm-wide migration, Latimer Lee has been able to modernise its systems while minimising disruption to staff and clients. This strategy has provided the flexibility to refine processes, gather feedback from individual teams, and ensure each department receives a tailored implementation experience aligned with the firm’s long-term growth objectives.
Before engaging Hoowla as our preferred supplier we carried out a full market review of the systems available. Our main objectives were to enhance our offer to clients and our quality control processes, as well as making our systems easy for our staff to use and overall improving our effectiveness as a business. The team at Hoowla have been very supportive both in the pre and post roll out stages. They have helped advise on, design and deliver enhanced processes across the business and we are delighted with the progress made so far
Jocelyn Latimer, Director
Results
Since implementing Hoowla, Latimer Lee has successfully begun modernising its practice management processes through a structured, department-by-department rollout. Starting with the Family Law team, the firm has established a foundation for more consistent workflows, improved visibility, and greater operational efficiency across the business.
The Family Law department now benefits from integrated time recording, invoicing, matter management, document storage, and centralised communication tools, allowing fee earners to manage their work more effectively from a single platform. By bringing emails, case notes, documents, and financial information together, the team has reduced reliance on disconnected systems and manual processes.
As additional departments continue to adopt Hoowla, the firm is creating a more connected and scalable operating environment across its growing network of offices. The phased implementation approach has enabled Latimer Lee to modernise at a sustainable pace while maintaining the high levels of service and personal attention that have defined the firm for more than 60 years.
